Enter the 24-digit alphanumeric redemption code you received in the email and click Redeem.ģ. If you don’t have an Adobe ID, click Create an Adobe ID and follow the onscreen instructions.Ģ. Go to and sign in with your Adobe ID and password. The case contains your 24-digit alphanumeric redemption code and a link to to redeem your redemption code.ġ. You receive an email with a link back to your customer support case. You receive an email with a 24-digit alphanumeric redemption code and a link to to get your serial number. Once your verification request has been approved: North America: Outside North America, one of the following:Įurope, Middle East, Africa Germany France Spain Italy Netherlands Czech Republic Poland Asia/Pacific Korea Submit your product code and proof of eligibility to Adobe:įind your redemption code or serial number:Ĭonvert your redemption code to a serial number:įind your 19-digit numeric product code beneath the scratch-off foil on the back of the card.ĭepending on your region, go to one of the following sites to submit your verification request or find out how to do so: In the following table, choose the option that applies to you to find information about your serial number or redemption code. If you purchased a stand-alone version of a product (for example, Acrobat XI, Photoshop Elements, or Lightroom 6), you need a serial number to activate your app. Click Open the Creative Cloud app to start downloading your software. You now have access to the apps that are included in your membership plan. If you registered your product or downloaded it from, finding your serial number is simple. Enter your serial number when prompted during the installation of your app. If you purchased a stand-alone version of a product-via a card, as a download, or on discs in a box (for example, Acrobat XI, Photoshop Elements, or Lightroom 6)-you will need your serial number to install the app. Simply sign in with your Adobe ID to activate your membership. No serial number is needed for subscription or membership products.
Use the redemption code-sent in less secure situations-to redeem your product license and get your serial number. You’ll need the serial number to register your product, update your product, upgrade to a Creative Cloud plan, or qualify for certain types of service plans. Redeem your Student and Teacher edition purchase, convert a redemption code to a serial number, and more.ĭepending on how you purchased your Adobe Student & Teacher edition product, you may have received a serial number or a redemption code.
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